If someone may have been poisoned
Ring the National Poisons Centre on 0800 764 766, any time, or 111 if someone is very unwell, unconscious or struggling to breathe. For a pet, ring your vet straight away. Keep the product name if you have it. Any complaint can wait until everyone's OK.
A problem with the work
Write to the business
Say what went wrong, what you'd like done and by when. Hang on to the quote, the invoice, any treatment record, photos and every message.
Ask what was used
Ask for the full product name and where it went on. A doctor, vet or investigator will want that name first.
Know your rights
Under the Consumer Guarantees Act, a service you pay for must be carried out with reasonable care and skill, and your rights are with the business you paid. Consumer Protection explains the next steps, including if you were sold a bigger job at the visit than the one you asked about.
Take it further
If you can't sort it out directly, the Disputes Tribunal hears smaller claims without lawyers.
If a pesticide may have been misused
EPA New Zealand sets the rules for hazardous substances, so it's the place to start if you think a product was misused. It can point you to whoever handles it where you live.
A complaint about us
If your job went to the wrong kind of business, if your details ended up somewhere they shouldn't, or if something on the site was wrong, that's a complaint about us. A complaint about how we handled your details can go to the Office of the Privacy Commissioner, as our privacy policy explains.
