Who holds your details
This policy covers Which Pest, a referral service for household pest jobs in New Zealand, and follows the Privacy Act 2020. Which Pest holds the details you give us.
What we collect
- From the enquiry form: what you've seen, the detail you tapped, your postcode, first name and mobile, plus your email and note if you add them.
- Your consent: a record that you ticked the box letting us share your details with one local pest business about this job.
- Nothing about health, allergies or pregnancy is asked for on the form. Anything like that you put in a note travels with the job so the business can plan around it.
- From the site itself: if we use Microsoft Clarity to see how people move through the pages, whatever you type into the form is masked from it. Google reCAPTCHA, the "I'm not a robot" box, stops spam and shares information about your browser with Google.
Why we collect it, and who gets it
We use your details to find the right business for the job and so it can contact you. Businesses near you that handle this kind of job may see the job, your first name and your area before one of them takes it. Your mobile, email and full details go only to the business that takes it.
Since 1 May 2026, a business that receives your details from us has its own duty to tell you who it is and why it holds them (principle 3A of the Privacy Act).
Other companies help us run the site and store information, such as hosting, and some of them are based overseas.
If you don't give us a way to reach you, the job can't go anywhere, because the pest business couldn't get hold of you.
How long we keep it
Job requests and consent records stay on file so we can answer questions about a job later, and for nothing else.
Seeing or correcting your details
Under the Privacy Act you can ask to see what we hold about you and ask us to fix anything that's wrong.
If you're not happy
A privacy complaint can go to the Office of the Privacy Commissioner. A problem with the work itself is a different matter, and our complaints page covers it.