What have you seen?
Gloved hands setting a black bait station against a brick wall on a garage floor

Pest control

Rodent control

Deal with what's inside, then close the way in.

Scratching in the ceiling at night usually means rats or mice, and good rodent control has two halves: dealing with what's already inside and closing the way in.

What have you seen?

Child swallowed rat bait? Call the National Poisons Centre on 0800 764 766, any time. For a pet, call your vet.

Only one local pest business gets your number.

  • Matched to what you've seen
  • Only one local pest business gets your number.
  • Matched to what you've seen

    Before a pest business can take jobs from Which Pest, we record the work it handles, so a borer job never lands with a business that only does wasps.

  • Only one local pest business gets your number.

    We share your contact details with one local pest business so it can get in touch about this job.

What happens next

A local pest business calls you.

What have you seen?
  1. Tell us what you've seen

    The pest, one detail about it, and your postcode. A few taps.

  2. We pass it on

    We pass your enquiry to one local pest business that handles exactly this. They quote, do the work and deal with you directly.

  3. They call you

    The pest business talks it through, usually inspects first, and quotes in writing. You decide.

Updated 3 November 2026 · Written by the Which Pest team · How we check our facts

If bait has been swallowed

If a child may have eaten rodent bait, ring the National Poisons Centre on 0800 764 766 straight away, and don't make them throw up unless you're told to. If a pet has eaten it, ring your vet now. Call 111 if anyone is unconscious, struggling to breathe or looks very ill.

Is it a rat or a mouse?

Look at the droppings and the tail. A mouse is small, with a tail about as long as its body and droppings to match. A rat is a much bigger animal, and you'll notice the difference in what it leaves behind. The EPA's list of signs in a house is short: droppings, teeth marks and scratching noises.

Scratching alone won't settle it, because a possum in the ceiling can make a racket too. A technician goes by droppings, gnawing and how the animal is getting in, not by sound.

Is it a ship rat or a Norway rat?

Ship ratNorway rat
BodyAbout 15 cmAbout 20 cm
Tail15 to 22 cm, longer than the bodyAbout 18 cm, thick and shorter than the body
Weight100 to 230 g150 to 400 g
ColourBlack or brownBrown or dark grey
EarsBig, cover the eyes when pressed forwardSmall, don't reach the eyes
WhereAll over the country, and a good climberClose to people, in towns and cities

Why the ceiling, and why winter?

DOC calls the ship rat the most commonly found rat in New Zealand, and it climbs well. That's why the ceiling space is the classic place to hear one. Norway rats are the heavier animal, tied more closely to people and towns. All three of our rats were introduced, and the EPA's factsheet places kiore, the third, in the south of the South Island.

Tenancy Services says rats and mice are more likely to get into a house in winter, so a quiet ceiling in January doesn't tell you much about July. The EPA says one female rat has 15 to 20 babies a year, which is why a small problem rarely stays small.

Why it's worth dealing with

Health NZ says rats and mice carry disease, contaminate food and cause structural damage. Both gnaw, so tell the technician if you've found chewed cables or pipes.

Leptospirosis is the illness to know about. It comes from contact with infected animals' urine, and rodents are on Health NZ's list of animals that can carry it. The bacteria get in through cuts or the lining of the nose, mouth and eyes, so cover any cuts before you clean up.

What does the job usually involve?

It starts with a look around: the ceiling space, the subfloor (the space under a raised floor), the outside walls and anywhere food is kept. The technician is after droppings, gnawing, worn paths and the gaps the animals are using.

Treatment is usually traps, bait stations (locked boxes that hold rodent bait), or both. Health NZ says a qualified pest management technician can advise on toxic baits and monitor them. That monitoring matters, so a follow-up visit should be part of the plan.

Proofing is the other half, and it's the part people skip. Health NZ's advice is to store food carefully, get rid of rubbish and proof every hole and access point into the building. Ask whether the business does that work or only points out the gaps.

What makes a rodent job bigger or smaller

  • How long they've been there, and how far through the house they've spread.
  • How many ways in there are, and how high up.
  • Access to the ceiling space and the subfloor.
  • Cover close to the house: stacked timber, bricks, rubble, old newspaper and cardboard.
  • Trees and shrubs touching the roof or walls.
  • Whether kids or pets limit where bait can go.

What's yours, and what's theirs

You can

  • Put all food away at night, pet food included.
  • Rat-proof the compost.
  • Clear old newspaper, cardboard and piles of timber, bricks or rubble.
  • Trim back trees that sit against the building.
  • Close any gaps you can reach easily from the ground.
  • Wear gloves to clear droppings, and wash your hands well afterwards.

Leave to a pest business

  • Getting into the ceiling space and subfloor.
  • Placing and checking bait stations.
  • Finding the ways in you can't see.
  • Proofing up around the roof and eaves.

Who's responsible for rats on your property?

On your own place, it's generally you. Christchurch City Council says rats or mice on private residential properties are the owner's responsibility, and Hastings District Council says the same of landowners and residents. Hastings also suggests a baiting programme from late March through to May, ahead of winter.

Renting is different. A landlord needs the place clear of pests when the tenancy starts, and tenants keep it in a condition that doesn't encourage them. If nobody caused the rats, Tenancy Services says it's unclear who's responsible, and the two often split the cost.

Some streets also have a Predator Free 2050 trapping group, which the EPA encourages people to get involved with.

Worth asking before you say yes

  • Are you using traps, bait stations or both, and where will they go?
  • What's the full name of the bait, and can I see its safety data sheet?
  • How do you keep bait away from kids, dogs and cats here?
  • Is finding and closing the ways in part of this quote?
  • How many visits does this cover, and what happens if the noise carries on?
  • Who takes the stations away at the end?

Where we'd start with rodent control

We'd start outside on a dry afternoon: food away, compost sorted, rubbish gone, branches cut back from the roof. Then we'd tap Rats or mice and say what we're hearing, where and at what time. Plenty of people try a box of bait first, and the noise often comes back because the way in is still open. Finding that gap is the bit worth paying someone for.

Want someone to look at it?

Tell us what you've seen and your postcode, and a local pest business that handles exactly that calls you to talk it through.

What have you seen?

Questions

Rodent control: common questions

Why do I only hear them at night?

Rats and mice do most of their moving around after dark, and a quiet house carries every scratch. Note the time and the part of the ceiling. It helps the technician work out how they're getting in.

What should I do with droppings or a dead rat?

Cover any cuts first, wear gloves, and wash your hands well afterwards. Health NZ links leptospirosis to infected animals' urine and says the bacteria can get in through cuts, so don't use bare hands. If there's a lot to clear, ask the technician what they'd suggest.

Is rodent bait a risk to my dog or cat?

It can be. That's why bait belongs in locked stations, and why the technician needs to know about every animal on the place. Ask which product they'll use. If a pet has eaten bait, ring the vet now.

Will they come back after a treatment?

They can, if a way in stays open or food stays easy to find. Ask what results to expect, what any warranty covers, and get both in writing. Keeping up the proofing and the tidying is what holds the gains.

Seen a pest? Tell us what it is.

What you have seen, one tap about it and your postcode. Then a local pest business that handles exactly that calls you.

In your city

Rodent control near you

Where this information comes from

Rules and advice change, so check the source before you act on anything here. How we write and check these pages.

What have you seen?