What have you seen?
Gloved hands setting a black bait station against a brick wall on a garage floor

Auckland region

Rodent control in Auckland

Scratching above the ceiling usually has a simple answer.

Scratching in an Auckland ceiling at night is usually rats or mice, so keep any bait away from children and pets, note when you hear it, and tell us so a local pest business can ring you.

Seen a pest in Auckland?

Child swallowed rat bait? Call the National Poisons Centre on 0800 764 766, any time. For a pet, call your vet.

Only one local pest business gets your number.

  • Matched to what you've seen
  • Only one local pest business gets your number.
  • Matched to what you've seen

    Before a pest business can take jobs from Which Pest, we record the work it handles, so a borer job never lands with a business that only does wasps.

  • Only one local pest business gets your number.

    We share your contact details with one local pest business so it can get in touch about this job.

What happens next

A local pest business calls you.

What have you seen?
  1. Tell us what you've seen

    The pest, one detail about it, and your postcode. A few taps.

  2. We pass it on

    We pass your enquiry to one local pest business that handles exactly this. They quote, do the work and deal with you directly.

  3. They call you

    The pest business talks it through, usually inspects first, and quotes in writing. You decide.

Updated 3 November 2026 · Written by the Which Pest team · How we check our facts

If bait has been eaten

If a child may have swallowed rat bait, ring the National Poisons Centre on 0800 764 766 straight away, and don't make them throw up unless you're told to. If it's a pet, go to the vet now. Anyone unconscious, struggling to breathe or very unwell needs 111.

What's different in Auckland

On the regional pest plan

Auckland Council lists both rats and mice for sustained control across the whole region. Its habitat lists read like a map of the city: urban areas, stream banks, wetlands, the coast and crops.

Leafy suburbs, climbing rats

Tree canopy covers 18 per cent of Auckland's 16 urban local boards, from 8 per cent in Māngere-Ōtāhuhu to 30 per cent in Kaipātiki. DOC says the ship rat is a good climber, and the EPA says to trim trees that are up against the building. In the leafier suburbs, the branch over the roof can be the way in.

Neighbourhood trapping

Volunteer groups such as Pest Free Kaipātiki on the North Shore and Forest & Bird's Pest Free Hibiscus Coast run pest animal work in their areas. It's worth knowing what's happening on your street, though a rat already in your ceiling still needs finding and keeping out.

Winter is the busy time

Tenancy Services says winter is a more common time for rats and mice to get into the house, as they look for dry shelter and food.

Ship rat, Norway rat or mouse?

Ship ratNorway ratHouse mouse
BodyAbout 15 cmAbout 20 cm60 to 100 mm
TailLonger than the bodyThick, and shorter than the bodyAbout as long as the body
EarsCover the eyes when pressed forwardDon't reach the eyesBig for its size
Usual spotUp high: ceilings, trees and roofsLow down near people: drains, sheds, under buildingsInside walls, cupboards and under floors

Signs to check before anyone comes

The EPA lists droppings, teeth marks and scratching noises as the signs to look for. Add greasy rub marks along a regular route, shredded paper or insulation, and chewed food packets.

Mention any gnawed cables when the pest business rings, because rats and mice chew wiring as well as wood. When you clean up droppings, wear gloves and cover any cuts first: Health NZ lists rodents among the animals that can carry leptospirosis.

What the job usually involves

Expect an inspection of the ceiling space, the subfloor and the outside walls, looking for how they get in. Health NZ says a qualified pest management technician can advise on and monitor toxic baits where they're needed, usually in bait stations (locked boxes that hold rodent bait).

The part that lasts is proofing: closing the gaps around pipes, vents and eaves. Ask about a follow-up visit to check the bait and that the gaps have held. Access to the ceiling and subfloor, and how many ways in there are, change the size of the job most.

What you can do, and what to leave

You can

  • Put all food away at night, pet food included, and lid the compost.
  • Clear out cardboard, old newspaper and stacks of timber or bricks.
  • Trim branches that touch the roof or walls.
  • Wear gloves and cover cuts when you clean up droppings.

Leave to a pest business

  • Setting and checking bait, especially with children or pets at home.
  • Finding the way in through the ceiling space and subfloor.
  • Proofing gaps around the roofline.

Questions to ask

  • Where will you put bait, and will it be in locked stations?
  • What's the product's full name?
  • How will you find and close the way in?
  • Will you come back to check, and when?

If it were our house in Auckland

We'd write down when the noise happens and where it moves, look for droppings around the ceiling hatch, and keep any shop-bought bait well out of reach of kids and the dog. Then we'd send Rats or mice with what we'd heard. The pattern of the noise tells a technician a lot before they even climb up.

Want someone to look at it?

Tell us what you've seen and your postcode, and a local pest business that handles exactly that calls you to talk it through.

What have you seen?

Questions

Rodent control in Auckland: common questions

Why do rats come inside in winter?

They're after dry shelter and food, and Tenancy Services says winter is when they more commonly get in. Late autumn is a good time to check the gaps and tidy food away.

Is it a rat or a possum in the ceiling?

Possums are much heavier, so you hear thumps and slow walking rather than quick scratching. Possums are an introduced pest here, and our possum page explains what a pest business does about one.

Is a rat in the compost worth a call?

One at the compost at night isn't unusual, and a lidded bin and tidier feeding often settle it. Signs inside the house, like droppings in the pantry or noise in the ceiling, are worth a call.

Seen a pest in Auckland? Tell us what it is.

What you have seen, one tap about it and your postcode. Then a local pest business that handles exactly that calls you.

Before anyone starts

What to ask a pest business

Where this information comes from

Rules and advice change, so check the source before you act on anything here. How we write and check these pages.

What have you seen?